Privacy & Cookies Policies

Privacy policies

Last updated: 20/10/2020

Who we are

Skeletal Consulting Engineers Limited.
We are a Limited Company registered in England under company number 12807478.
Registered address: 23 Under Knoll, Peasedown St John, BATH BA2 8TY.
VAT number: 355 1779 75.
Email: mail@skeletalconsulting.com

Skeletal Consulting Engineers Limited gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations and explains how, why and when we collect and process your personal data.

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out below.

Information that we collect

Skeletal Consulting Engineers Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice.

The personal data that we collect may include:

• Name
• Date of Birth
• Gender
• Address
• Email Address
• Telephone Number
• Mobile Telephone Number
• Business Name
• Job Title
• Profession

We collect information in the following ways:

• Face to Face
• Emails
• Online forms
• From public sources such as Companies House

How we use your Personal Data

Under the GDPR we must always have a lawful basis for using personal data and will never disclose, share or sell your data without your consent, unless required to do so by law. This may be because the data is necessary for our performance of a contract with you because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

Your personal data may be used for one of the following purposes:

• Collecting and storing your personal data as part of our legal obligation for business accounting and tax purposes.
• Supplying our services to you. Your personal details are required to administer contractual relationships or to maintain legitimate business operations.
• Personalising and tailoring our services for you after placing an order for services, enquiring about services or employment opportunities.
• Communicating with you. This may include responding to emails or calls from you.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email/telephone/post with information, news, and offers on services. You will not be sent any unlawful marketing or spam. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw such consent at any time.

We will not sell, distribute or lease your personal data to third parties unless they have your permission or are required by law to do so. With your permission, the data you provide to us may be shared with relevant third parties who have demonstrated that they have a lawful and legitimate interest in the data for the purposes of administering the services which we provide.

How long we keep your Personal Data

We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw such consent at any time. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and withdraw your consent.

How and Where Do You Store or Transfer My Personal Data?

• Your information is securely stored on an encrypted company cloud based server.
• This means that your personal information may be processed on our behalf by a cloud provider and could be stored in different locations around the world.
• Skeletal Consulting Engineers Limited have in place suitable physical, electronic and managerial procedures to safeguard and secure the data collected and to prevent unauthorised access or disclosure.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data.
2. The right to access the personal data we hold about you.
3. The recipients to whom the personal data has/will be disclosed.
4. How long we intend to store your personal data.
5. If we did not collect the data directly from you, information about the source.
6. The right to restrict (i.e. prevent) the processing of your personal data.
7. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
8. The right to object to us using your personal data for a particular purpose or purposes.
9. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
10. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

If we receive a request for any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Contacting Us

To contact us about anything to do with the way we process your personal data and data protection please contact Skeletal Consulting Engineers Limited at:

23 Under Knoll
Peasedown St John
BATH
BA2 8TY

Skeletal Consulting Engineers Limited data controller representative Lee Harper, can be contacted at: mail@skeletalconsulting.com

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Cookies policies

Last updated: 16/11/2020

By using the this website you are consenting to our use of the cookies outlined below. We are not responsible for the use or data collected in any cookies set by third parties. Details of how to control and delete cookies are listed below.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers. The Skeletal Consulting website uses cookies as outlined below to help tailor and make our website and your browsing experience better! Your personal data will not be stored for any sinister purposes please rest assured!

First party cookies

PHPSESSID cookie

This is a session ID cookie which is stored to allow the CMS system which renders each page in the Skeletal Consulting website know which pages it has rendered during your browsing session. It stores a random number ID which has nothing to do with you or your browsing behaviour.

Anonymous analytics cookies – [Google Analytics] (“__utma, __utmb, __utmc, __utmz”)

Google Analytics is a system used by many websites to record anonymous information about who visits a website. We have the Google Analytics IP Anonymization function switched on as standard to mask IP addresses, you can read more about this here > https://support.google.com/analytics/answer/2763052?hl=en and here https://support.google.com/analytics/answer/6004245. We have the Google Analytics data retention setting set to 26 months. More information relating to Google Analytics and personal data can be found here – https://privacy.google.com/businesses/. Lastly, we don’t use Google Analytics Identifiers or User IDs to track users.

Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.com/intl/en/analytics/privacyoverview.html. You can also review Google’s Privacy Policy on analytics here http://www.google.com/analytics/learn/privacy.html. You can optout of Google Analytics on all sites by installing this browser plugin http://tools.google.com/dlpage/gaoptout.

Controlling or deleting cookies

Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

Please remember that if you delete or restrict cookies from the Skeletal Consulting website you may not be able to experience the full benefit of some of the features and services this website has to offer.

Further information

If you have any questions about how we use cookies please contact us today.